Frequently Asked Questions
Below are a list of questions and answers we have compiled to answer the most commonly asked questions.

Please enter all the required information as they appear on your policy. You may need your documents to hand, to make sure all the questions are completed correctly.

If you haven’t received your sign-up confirmation email in your inbox (or spam folder), or if you have any additional questions, please contact us on the number below.

If you have tried to login using your email and password but still can’t access your account, please contact us on the number below and we will help you.

Please contact us on the number below and we will provide your email address.

To change your email address, you will need to log in to MyCornishMutual and select ‘Manage Account’ section (top right-hand side of the screen), where you will see an option to change your email. You can reset your password here: Forgotten Password

You will be asked for a few details to reset your password. If you enter the details correctly, a password reset link will be sent to your registered email address.

If you have forgotten your email address you can contact us 01872 277151 and our friendly team can advise which email address we currently hold.

Once you have logged in, you will need to go to ‘Manage Account’ (top right-hand side of screen).

From here you can manage your information. If you would like to update something that isn’t listed in MyCornishMutuall, please contact us on the number below.

When you log into MyCornishMutual you will be taken to the ‘My Policies’ section.
To view your policy documents, click ‘view documents’.

View our Privacy Policy to find out how we use any personal information you give us.

Read our latest information regarding Covid-19 here.

You can now go paperless on any of your policies, or on any policy that you have the authority to make changes to. This means that when a document has been added to the Portal and is ready to view, you will receive an email instead of being sent it physically.

You can manage your paperless preferences on your policies by clicking ‘View Documents’ for the corresponding policy on the ‘My Policies’ page. If you need more information, please contact our head office on 01872 277151.

Please note: At times, we may have to send documents physically, regardless of your preferences. This includes any letters that require signature on delivery, or for queries to your account/claim.